Ko99 Privacy Policy — Our Commitment to Protecting Your Information

Introduction

Welcome to ko99. This Privacy Policy explains what information we collect when you use our website and services, and how we use and protect it. ko99 is a licensed online gaming and betting platform, and we believe protecting your privacy is a fundamental responsibility.

By using our platform, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services and contact our support team.

What Information Is Collected

Ko99 only collects information that is necessary to provide our services and meet legal obligations. We never collect data beyond what is needed.

We never store your password in plain text — passwords are always saved in hashed format.

How We Collect Your Information

Ko99 collects your information in the following ways:

• Registration Form: Information you provide when creating an account.
• Verification Process: Identity documents and records submitted for KYC verification.
• Transaction Records: Information collected automatically during deposits and withdrawals.
• Platform Usage: Which games you play, how long you play, and which features you use.
• Customer Service: Information provided when contacting us via live chat or email.
• Cookies & Log Files: Technical information automatically collected from your device and browser.

Purpose of Data Use

Ko99 uses the information collected under your privacy policy for the following purposes:

• For account creation, management, and verification.
• For processing deposits, withdrawals, and other financial transactions.
• To improve the quality of our gaming services and provide a personalized experience.
• To fulfill fraud prevention and Anti-Money Laundering (AML) obligations.
• To monitor unusual gaming behavior as part of our responsible gaming program.
• To meet legal and regulatory requirements.
• To send you important updates and notifications about our services.
• For customer support and complaint resolution.

Data Sharing & Disclosure Policy

Under ko99's Privacy Policy, we generally do not share your information with third parties. However, there are certain circumstances where sharing may be necessary:

• Payment Processors: To process transactions with payment partners such as Mobile Banking, Nagad, and Rocket.
• Legal Authorities: To comply with court orders or government directives.
• Licensing Authority: Information required by regulatory authorities to maintain our gaming license.
• Fraud Prevention: With security partners to prevent suspicious activity.
• Business Transfer: In the event of a company merger or acquisition.

Before sharing data in any situation, we ensure that the receiving party upholds the same standard of privacy protection.

Cookie Policy

The ko99 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable all non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

Your Rights

Under ko99's Privacy Policy, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for a specific purpose.
• Data Portability: You can receive your information in a standard portable format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

Data Protection Measures

Ko99 has implemented both technical and organizational measures to protect your data:

• 256-Bit SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Firewall & IDS: Advanced security measures to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security to protect your account.
• Regular Security Audits: Regular system reviews conducted by external experts.
• Staff Training: All our staff receive regular training on data protection practices.
• Data Minimization: Only the information that is strictly necessary is collected and stored.
• Encrypted Backups: All data backups are stored in encrypted form in a secured location.

Third-Party Services

Ko99 works with certain third-party service providers, including payment processors, game software providers, and analytics tools. These partners may have their own privacy policies. We ensure that:

• All third-party partners comply with international data protection standards.
• A data processing agreement is signed before any information is shared with them.
• Only the information necessary to provide the service is shared.
• Third parties may not use your data for any other purpose without our permission.

While our website may contain links to third-party sites, ko99 is not responsible for the handling of your information once you leave our platform.

Policy Updates

Ko99 may update this Privacy Policy from time to time. For any significant changes, we will:

• Display a notice on the website.
• We will send a notification to your registered email address.
• The effective date of any change will be updated on this page.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy. This Privacy Policy was last updated in January 2026.

If you have any questions about our Privacy Policy, please contact our support team. We will do our best to respond within 48 hours.